Overcoming Language Barriers: How Businesses Can Improve
Today’s workforce is multicultural and diverse, bringing a variety of perspectives to the table. According to the US Bureau of Labor Statistics, 18.1% of America’s workers are foreign-born. Businesses that value diversity can widen their reach and influence by elevating the voices of underrepresented employees. Strategic communication is vital. Language barriers don’t have to be a deterrent. Here are a few ways businesses can improve communication.
respect
A communication breakdown can happen when there is a lack of understanding about the employee. The first step in improving communication is empathy. Native English speakers must consider what the non-native English speaker is trying to communicate. Respect is of the utmost importance. This means allowing the speaker plenty of time to translate their thoughts into words. Native English speakers should never mock accents, names, or mistakes. This profound word (respect) is the foundation for all communication solutions.
Survey
Part of creating a good strategy is understanding what is not working. Survey employees to bring clarity on where improvements can be made. Allow employees to offer feedback (this can be done via an email survey anonymously if needed). When areas are pinpointed, consider offering training.
train
Unconscious bias can cause fellow employees to overlook or hurry employees who speak other languages. This may lead to a sense of isolation for non-native English speakers. Training helps employees learn how to communicate cohesively with one another and creates space for everyone to feel heard and included. Cultural sensitivity training also helps sidestep offensive speech. Train managers and leaders to allow everyone equal opportunities to speak during meetings and equal access to leadership’s time to share ideas or concerns.
Utilize Technology
Many companies offer incentive programs for employees who invest in learning other languages. Consider funding online language classes for employees who are interested. Also, be sure to keep resources like language dictionary apps handy or apps like Google Translate, which can translate what is being said on the spot. Paying for your employees to have language or translation apps on their phones can also help employees communicate with customers or vendors outside of your business.
NEED TO SCHEDULE A TRAINING?
Source offers training and HR consulting to help you map out a communications plan. Our experienced team can help equip your staff with the tools they need to create a welcoming environment. Whatever your management dilemmas are, Source One is here to help. Contact our office today!