How to Improve Communication Skills in the Light Industrial Industry

Communication skills are extremely important in almost every industry, especially in light industrial. Great communication skills can help customers feel seen and heard and create an experience that will cause patrons to want to return over and over again. As with any other skill, communication is something that can be learned and trained with the right tools in place. Below we discuss three ways that you can improve communication skills in your team and employees.

1. Set an Example

The old adage that what happens at the top trickles down is absolutely true. When you have leadership that comes in with a smile, a positive attitude, and a warm demeanor it can cause employees to feel more relaxed and friendly. This type of reinforcement helps employees pass this along to customers throughout the day. Greeting your employees and taking a minute to ask about their day shows that you care and encourages your employees to build rapport with people as they walk through the door. Positivity is contagious so set the standard high by engaging your employees first.

2. Provide Training

Some employees may have good communication skills, but their presence on the phone or at the front desk can be elevated via training. This also goes for other jobs like maintenance and cleaning staff. Recording conversations for quality assurance and providing training seminars with real-life examples can help employees anticipate the needs of guests and respond in the way you would prefer. Recording calls can also help you identify areas where communication can be strengthened and can provide you with real-time examples of how to improve customer interactions. Rehearsing greetings ahead of time can help shy employees feel more confident when meeting new people.

3. Make it a Core Value

While one-line slogans may feel cheesy, these types of tools can keep communication at the forefront of employees’ minds. For example, one large property management company encourages every employee to smile while they are on the phone. They even provide small mirrors to remind employees that every time they pick up the phone customers can, “hear their smile”. During evaluations and training, employees are most likely to remember what you put the emphasis on. Whether your slogan is, “customer first” to remind employees to always prioritize the needs of the guests or “go above and beyond” to remind employees to take the extra step to provide exceptional service, these types of values will translate as they are repeated over and over.

Staffing agencies can help you find employees that come prepared with the skills you need in the light industrial industry. From managing unhappy customers to providing pleasant service, employment agencies like Source One match you with candidates that are equipped with the experience you want to make every visit a 5-star level. Click here to learn more about how Source One can help you stack your light industrial service dream team